Easily track your order by visiting our tracking page here.

Caring for Your CoreRise Compression Shirt

To maximize the lifespan and maintain the quality of your CoreRise compression shirt, we recommend following these detailed care instructions:

Washing Instructions:
Machine Wash: Always turn your shirt inside out to safeguard the print. Opt for a gentle cycle with cold water to prevent any shrinkage and to lessen the risk of print damage. Choose a mild detergent devoid of bleach and fabric softeners, which can deteriorate the print quality over time.
Hand Wash: For those preferring to hand wash, treat the shirt gently, especially around the printed area. Cold water and a bit of mild detergent work best. Make sure to rinse thoroughly to eliminate any soap residues.

Drying:
Air Drying: Lay the shirt flat or hang it to dry naturally, avoiding direct sunlight to prevent print fading. Should you need to use a dryer, select the lowest heat setting or an air-only cycle to avoid heat damage. Never wring out the shirt, as this action can lead to print cracking.

Ironing:
If ironing becomes necessary, avoid direct contact with the print by ironing the shirt inside out on a low heat setting. For added precaution, use a pressing cloth between the iron and the shirt fabric.

Storage:
Store your shirt either folded or on a hanger, ensuring it's placed away from direct sunlight and high humidity areas, which could affect the fabric and print.

Preventing Damage:
Steer clear of rough surfaces and sharp objects that might snag the fabric or scratch the print. Additionally, excessive stretching, particularly around the printed areas, should be avoided to prevent design cracking.

By adhering to these care instructions, you can ensure that your CoreRise compression shirt remains in top-notch condition, retaining both its functionality and aesthetic appeal.

If you need to return an item to CoreLifts, we’ve made the process straightforward and hassle-free. You have 14 days from the delivery date to initiate a return or refund.

To get started, simply visit accounts.corelifts.com within that 14-day window. There, you’ll find step-by-step instructions to guide you through the return process.

For more details on eligible items, refund methods, and shipping requirements, be sure to check our complete return policy. This ensures you know exactly what to expect—whether it's a full refund, store credit, or an exchange.

Think of it like returning a set of weights that don’t quite match your workout—our goal is to keep your shopping experience smooth and worry-free! Let us know if you need further assistance.

Please Review This Entire Page

Please be aware that most of our orders are dispatched from international warehouses. As a result, until your item arrives in the United States, tracking services like the SHOP app, PayPal, or USPS might not display accurate or any tracking details. For the most reliable and up-to-date tracking information, we recommend using the tracking feature available on our website.

If you have questions about your order's delivery time, please refer back to this information. Should you contact customer service, they will only be able to provide a tracking number link and will refer you back to this page for further details on shipping and delivery times.

Track Your Order: A Detailed Guide

Understanding Your Package's Journey

Our tracking system provides comprehensive updates on your package's status. Here's a detailed explanation of each status you might encounter:

1. Received by Logistics Company / Processing at Warehouse: Your order has been received by our logistics team and is being processed in our warehouse for dispatch.
2. Departed from Sorting Center / Processing at Sorting Center: The package has left our initial sorting facility and may be processed through additional sorting centers en route to its destination.
3. Arrived at Warehouse / Departed from Warehouse: Indicates the package's movement in and out of various storage facilities during its journey.
4. Carrier Update / Merchant Order Receipt Notification: This status is an acknowledgment from the shipping carrier confirming they have been notified of the upcoming delivery.
5. Export Customs Clearance Started / Complete: Your package is undergoing or has completed customs clearance in the country of origin.
6. Leaving / Departed from Departure Country/Region: The package has left the country of origin and is en route to the destination country.
7. Arrived at Departure Transport Hub / Linehaul Office: Your package has arrived at a major transportation hub, typically where it is prepared for long-distance transport.
8. Import Customs Clearance Started / Complete: The package is being processed through customs in the destination country. This process may occur multiple times if the package transits through different countries.
9. Arrived / Departed from Destination Country/Region Sorting Center: The package has reached a sorting center in the destination country and is being prepared for the next leg of its journey.
10. Received by Local Delivery Company / Processed at Local Facility: Local delivery partners have received your package and are processing it for the final delivery phase.
11. Arrived at Local Delivery Center / Out for Delivery: The package has reached the local delivery center and is on its way to your address.
12. Package Delivered, In/At Mailbox: Your package has been successfully delivered to your designated address.

Additional Notes

• Customs Clearance: This status may appear multiple times if the package is passing through multiple countries.
• City Names: The tracking updates include specific city names that indicate the current location of your package.
• Carrier Notes: These provide extra details about each stage of the delivery process. 
• Variations in Tracking: Please note that your tracking information may not appear exactly as described above, but it will be similar.

Please be aware that initially, the tracking information for your order might be limited, especially for orders shipped from overseas. Updates may not be frequent until your package reaches the United States and is handed over to USPS or your local carrier. At that point, tracking details will become more comprehensive, allowing you to monitor your shipment's progress closely.

Advanced Information

CAINIAO Logistics:

CAINIAO is our logistics service partner, offering an in-depth view of your package's journey. Here's how you can access this information:

• Locating the CAINIAO Logo: On desktops, look for a blue CAINIAO logo on the right side of the tracking page. On mobile devices, you may need to scroll down, as the logo is placed below the tracking log.
• Direct Access to CAINIAO's Tracking: Clicking the CAINIAO logo will redirect you to CAINIAO's own website, where you can find the most comprehensive and up-to-date tracking information.
• Using Your Tracking Number: Alternatively, you can copy your tracking number from our website and paste it directly into CAINIAO's tracking page. This method ensures you are accessing the latest information available.

Remember, the tracking details provided by CAINIAO offer a more granular look at your package's status and are regularly updated for accuracy.

Tracking Numbers Explained

Understanding the Dual Tracking Numbers System

Two Tracking Numbers:

• Availability: Most orders are assigned two tracking numbers. The second tracking number becomes active once the package is received in the United States. While our tracking page will primarily use the original tracking number, it will also display updates associated with the second tracking number.

How to Access the Second Tracking Number:

• Via CAINIAO: Click on the blue CAINIAO square on our tracking page or enter your original tracking number on CAINIAO's tracking site. Two tracking numbers will be displayed at the top of the CAINIAO page. The second tracking number will be identified as "Latest Tracking Number" (in parentheses).

Carrier Information:

• Identifying the Local Carrier: The CAINIAO tracking page will specify the local carrier handling your package, typically USPS.
• USPS Deliveries: For packages delivered by USPS, a direct link to track your order on the USPS system will be provided.
• Other Carriers: If the carrier is not USPS, such as PiggyShip, you can use the second tracking number to track your package on the respective carrier's own tracking system.

CAINIAO Tracking Page Explained (Reference Image Below This Section)

Tracking Overview:

• Delivery Status and Transit Time: At the top of the page, you'll find the current status of your delivery, such as "Delivered," along with the total time the package has been in transit.
• Latest Tracking Number: This is prominently displayed and represents the number provided by the local carrier (e.g., USPS) in the United States.

Tracking Progress Timeline:

• Visual Journey: The timeline provides a visual guide of your package's journey, highlighting key locations like the departure point in Mainland China, the destination country, and the final delivery location in the USA.

Carrier Information and Contact:

• Local Carrier Details: The logo and contact information of the local carrier (e.g., USPS) are provided for direct inquiries about your delivery.

Copying Tracking Details:

• Easy Copy Option: A feature to easily copy the tracking information is available, useful for sharing or record-keeping purposes.

Click to zoom in image, this is an example tracking number, yours will look similar. 

Note: For the most up-to-date and detailed information, always refer to the latest tracking number provided by the local carrier, which is USPS in most cases. If your local carrier is PiggyShip or another service, you may need to manually enter the tracking number into their tracking system to see updates.

A: Follow these steps if you receive an incorrect item:

1. Verify Your Order Details: First, check your order confirmation email to confirm whether the item you received differs from what you ordered. Log into your account here with the email you placed the order with. 
2. Contact Customer Service Immediately: If the item is indeed incorrect, email us at support@gothamslegacy.com as soon as possible. Please include your order number for faster assistance.
3. Provide Image Proof: Attach clear photos of the incorrect item to your email. Ensure the images show the entire item and any distinctive features or discrepancies.
4. Wait for Our Response: Our customer service team will review your claim and get back to you promptly. We aim to resolve such issues quickly and efficiently.
5. Return Instructions: If we verify that you received an incorrect item, we will provide instructions on how to return it. Typically, this will involve sending it back with a shipping label that we will provide.
6. No Additional Cost to You: You will not be charged for returning an incorrect item. We will cover all associated shipping costs.
7. Receiving the Correct Item: Once the incorrect item is returned, we will expedite the process of sending you the correct item.
8. Store Credit or Refund: In cases where the correct item is no longer available, we will offer you the choice of store credit or a refund in accordance with our refund policy.

Additional Notes:

• Time-Sensitive: Please report the receipt of an incorrect item within the standard 7-day return window.
• Keep the Item in Original Condition: Ensure that the incorrect item is kept in its original condition and packaging until the return is completed.
• Customer Service Support: Our team is here to help you through every step of this process. If you have any concerns or additional questions, please don't hesitate to contact us.

Remember: Mistakes can happen, but at Gotham's Legacy, we are dedicated to correcting them promptly and ensuring your satisfaction with every purchase.